Deposits
- There will be a $50 non-refundable deposit payable (per client) on all teeth whitening, tooth gems and scale clean appointments.
- $500 non-refundable deposit on all courses.
- A 20% non-refundable deposit for grillz/Caps for new and existing clients.
Cancellation Policy
Adore Smile requires at least 48 hours’ notice for any appointment cancellation. Any cancellation made prior to this time frame will be credited towards the next appointment within 12 months of the existing date or will be forfeited.
Refund Policy
- Unfortunately, we do not refund for a change of mind; all sales are final and there are no refunds. Refunds will only be provided where required in accordance with the Australian Consumer Law. If our service or product is faulty it may either be replaced or refunded.
- Whilst all due care and skill is implemented in treating all our clients, ultimately it is your responsibility to determine if the product or treatment is suitable for you.
- To receive a great service, it is crucial that you provide all the information that is requested in our consent forms or advise us of any factors that may affect your treatments. Clients will also need to have realistic expectations of the results of treatments. Please consult with our technicians on what can be achieved with your treatment.
Shipping Policy
- It is the customer’s responsibility to pay for any shipping costs when returning items. Shipping costs are non-refundable. As soon as a return is received at our warehouse, we will automatically process the refund or replacement as well as an email.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you may vary.
- If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Shipping Policy
We offer Free Worldwide Standard Shipping with orders over $200 AUD.
For orders under $200 AUD, Standard Shipping is $10 AUD.
Express Shipping is only offered within Australia for $20 AUD.
How long will it take to get my order?
Australian Orders:
- Standard Delivery Time is 2-5 business days depending on your location.
- Express Delivery Time is 1-3 business days depending on your location.
International Orders:
- Standard Delivery Time is 6-15 business days.
Note: Due to the Covid-19 crisis the delivery time may be longer than normal.
- Mails that are not received within 15 days should be reported to us within 20 days from purchase.
- All overnight mail that are not received within 1-3 days should be reported to us within 24 hours from delivery date.
International Shipping:
Customs and import duties may be applied to international orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details. Additional charges will apply for international shipping.
Order accuracy and missing item:
We take great care in packing your orders and ensuring everything arrives safely. To maintain accuracy and resolve any concerns quickly, we kindly request the following if you suspect an item is missing:
1. Check the Packaging Slip: Verify the contents listed match what you received.
2. Inspect the Package: Occasionally, smaller items may be tucked into protective wrapping.
3. Provide Evidence: If something is missing, please send us:
• A photo of the packaging (including the label).
• A photo of the items you received and the packing slip.
Note: Claims must be made within 48 hours of delivery, and we may require additional verification with our courier. This process ensures faster resolution for you!
Dispatch Quality Assurance:
All products and equipment are thoroughly checked prior to dispatch. If you do receive something that has been damaged in transit, we will solve the problem for you in the most efficient way possible.